At Hasbro Pulse Shop All, we’re committed to delivering premium collectibles to passionate collectors worldwide. Our policy reflects our understanding of the collector’s mindset, ensuring your items arrive in perfect condition while providing clear options should you need to return or exchange a product.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. During peak seasons or special releases, processing may take slightly longer.

Shipping Methods & Delivery Times

We offer two shipping options to meet your collecting needs:

  • Standard Shipping ($12.95 USD):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
    • Recommended for time-sensitive collectibles
  • Free Shipping (Orders $50+ USD):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking
    • Best for non-urgent orders

Collector’s Note: International shipments may be subject to customs delays beyond our control. We recommend Standard Shipping for time-sensitive collectible releases.

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

  • Item must be in original, unopened packaging with all seals intact
  • Request must be made within 15 days of receiving your order
  • Original proof of purchase (order number) must be provided

Non-Returnable Items

Due to their exclusive nature, these collectibles cannot be returned:

  • Limited edition figures marked as “Final Sale”
  • Items with broken factory seals or removed authentication stickers
  • Personalized or custom-ordered collectibles
  • Clearance items marked as “Non-Returnable”
  • Select items from our G.I. Joe Classified Series and Star Wars The Black Series

Return & Exchange Process

Step 1: Contact Collector Support

Email [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Hasbro Pulse Support Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for Specific Item]

I confirm that the item is in its original, unopened packaging with all seals intact.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will review your request within 2 business days and provide:

  • Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • Prepaid return shipping label (if applicable)

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging with all protective materials. Clearly mark the RMA number on the package and ship to:

Hasbro Pulse Shop All Returns
2425 Jessie Street
Athens, US 45701

Step 4: Processing Your Return

After we receive your return, our quality control team will inspect the item within 3-5 business days. You’ll receive email notification when:

  • Your refund has been processed
  • Your exchange item has been shipped
  • Or if there are any issues with your return

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers: refunds will be issued in USD and may be subject to currency conversion differences

Exchange Information

For approved exchanges:

  • We’ll ship your replacement via your original shipping method
  • You’ll receive tracking information once processed
  • If the replacement is of higher value, you’ll be charged the difference
  • If the replacement is of lower value, you’ll receive a refund for the difference

Damaged or Defective Items

If you receive a damaged collectible:

  1. Do not open the packaging
  2. Take clear photos of the damage (including shipping box if applicable)
  3. Contact us immediately at [email protected]

We’ll typically send a replacement at no additional cost if inventory allows, or issue a full refund if the item is no longer available.

International Returns

For collectors outside the United States:

  • You’re responsible for return shipping costs and any customs fees
  • Mark packages as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may take additional time through international banking systems

Collector’s Assurance: Our returns team handles all items with collector-grade care, wearing gloves when inspecting returns to preserve condition. For rare items, we may request additional photos before approving your return to ensure they meet our strict quality standards.

For any questions about our Shipping & Returns policy, please contact our Collector Support team at [email protected].

Last Updated: January 2023